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Can I take the RELX device and/or RELX pod on an airplane?

August 20, 2020

RELX devices are safe for travel, but most airlines restrict the use of vaporizers onboard the aircraft. Most airlines also have restrictions on devices with lithium batteries. Contact your airline or check the list of prohibited items provided by the airline company.

Exposure to extreme altitude changes can cause leakage in RELX pods. You should dispose of any partially used RELX pods before you board the aircraft and use a fresh one when you land.

If your RELX pod leaks, it is best to avoid direct contact with the liquid. If your hands come into contact with the liquid, please wash your hands with soap and water. You can still use a RELX pod if some e-liquid has leaked, after carefully wiping it off with a clean cloth or tissue before inserting it into your device. If the leakage persists, please contact the RELX Global Care team.


Also in About RELX Product

What do I do if my order is returned to the sender?

August 20, 2020

If an incorrect phone number or zip code was entered, then the package may be marked as "return to sender" and returned to our warehouse. Please double-check that your address is accurate for future orders.

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What's the best way to use a RELX pod?

August 20, 2020

RELX pods are built for puffing under normal drawing pressure. It may take a little extra suction on the first try to get the RELX pod working, but the following puffs should be gentle. Puffing too hard can force liquid up into the air path. It is best to avoid squeezing the mouthpiece between your teeth or lips - this pressure may also force liquid up into the air path and cause leakage. When inserting your RELX pod, place your fingers on the outer edges of the hard plastic mouthpiece to avoid squeezing the RELX pod as it clicks into place. If you're still having trouble, please contact the RELX global care team.

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Can I open or refill my RELX pod?

August 20, 2020

To ensure product safety and quality, RELX pods are not designed to be reused or refilled and should not be opened. Opening or otherwise tampering with the pod will render the warranty on the pod null and void.

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