Please note: Your order confirmation text is sent immediately after your purchase, which is different from your shipping confirmation text.
Your tracking information is also available in your RELX account dashboard. You can see the status of your delivery and a detailed tracking history by clicking on "View Tracking History" in the courier section.
To get more information on your delivery, to select notification preferences for delivery updates, and to access the courier's contact information, you can enter the tracking number directly in the courier's website.
If the tracking information shows your delivery is being held by the courier, use their website, or contact the courier directly to locate where your delivery is.
Once an order is placed, we are unable to make any additions or changes to your order. If you change your mind on all the items in the order, you can cancel your order within 45 minutes of placing it. If your order has been processed or has already shipped, we can help with a return so you can place a new order.
The tariffs in different countries are different. Generally, the tariffs need to be borne by the buyer. However, as a RELX customer, we will reimburse you for 100% of the actual tariff. If you need to pay the import tariff for your package, please make advance payment and keep the payment voucher, then you can contact our official customer service by sending an email to firstname.lastname@example.org. We will return the tariff you paid within 15-20 working days.