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What should I do if the received product is damaged?

August 20, 2020

If possible, check your package for damage before you sign for it. If you see damage, refrain from signing for it and hand it back to the courier to return to us. Please contact the RELX Global Care Team if you notice the damage upon delivery. Report damaged products to us within 72 hours of the date of delivery. Failure to do so may result in the claim being denied by the delivery carrier and exclusion from our return/exchange policy.

If you want to replace the product, we recommend that you:

  1. Prepare clear pictures or videos which can fully prove the damage of the product. 
  2. Send your specific problems, pictures or videos along with your order number to support@relxtech.com.

  3. After being received by our customer service, we will solve your problem as soon as possible.



Also in Warranty & Maintenance

What should I do if I suspect a purchased product is counterfeit?

August 20, 2020

If you have this suspicion please refer to https://relxnow.com/pages/verify to verify the authenticity of your product.

 

The fight against unauthorized and counterfeit devices is a long-term commitment to upholding a high level of quality and service by RELX. RELX advises consumers to be cautious when purchasing devices from unauthorized resellers. While RELX would like to help victims of counterfeiting, we are not able to reimburse money used to purchase infringing or counterfeit goods, nor do we assist with the resolution of disputes. In the case where we have a good faith belief that warranty claims are the result of counterfeit devices, we may reject such warranty claims at our sole discretion.

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How do I claim warranty at an offline authorized retail store?

August 20, 2020

If a valid claim under this limited warranty is received within the warranty period, an authorized RELX store will, as its only obligation and your only remedy, exchange the device or pod for a new one. In the case of a limited edition or discontinued device or pod, the authorized RELX store reserves the right to provide a functionally equivalent new device or pod if the authorized RELX store is unable to replace the device or pod with an identical device or pod.

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Can I return my device or pod for refund?

August 20, 2020

RELX only accepts refund claims based on product quality issues, and the product should be purchased on the official RELX website and must be returned directly to RELX within fourteen (14) days of product receipt  RELX will not be able to process refunds if the tamper-proof seal is broken.

 

RELX will not be able to provide refunds for devices or pods purchased through authorized RELX retailers. In such cases, refunds must be obtained from the authorized retailer from which you purchased the device and will be subject to the retailer’s policy on refunds.

 

You may be asked to pay additional delivery and customs clearance fee depending on your location. Contact our customer service for more details.

 

Official website: Global: http://www.relxnow.com, Canada: http://ca.relxnow.com, UK: http://relxnow.co.uk, Spain: http://relxnow.es, France: http://relxnow.fr, Russia: http://relxnow.ru, and Malaysia: http://relxnow.my

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